MCAP Frequently Asked Questions
General Questions
Q. I forgot my password. How can I get a new one?
A. If you are a registered MCAP user and you have an email address in our system
then you can use our reset password form. If
you do not have an email address then you must call 517-373-0130. If you are
not a registered MCAP user, please contact your court administrator to request
access.
Q. How come I was redirected to the portal homepage and forced to login again after I left my application for a while?
A. The Portal is set-up so that inactivity will cause the system to
automatically log you off after a certain amount of time. This is a necessary
security precaution for all of our systems.
Q. What security settings do I need for MCAP?
A. The Portal requires Internet Explorer 5.x or higher. Please set-up the
following security settings to ensure that all of the functionality in MCAP is
available to you:
- In the "Tools" menu select "Interent Options..."
- Click the "Security" tab.
- Click the "Trusted Sites" icon (green circle with check mark).
- Click the "Sites" button.
- Uncheck the box labeled "Require server verification (https:) for all sites in this zone".
- Add "https://mcap.courts.mi.gov" to the zone by typing in the address and clicking the "Add" button.
- Add "http://courts.mi.gov" to the zone by typing in the address and clicking the "Add" button.
- Add "http://www.courts.mi.gov" to the zone by typing in the address and clicking the "Add" button.
- Click "OK".
- Click "OK" (again).
Q. How do I enable JavaScript for my browser?
A. Please follow these steps to enable JavaScript:
- In the "Tools" menu select "Interent Options..."
- Click the "Security" tab.
- Click the "Custom Level..." button.
- Scroll down to the "Scripting" section and under "Active Scripting", select "Enable".
- Click "OK".
- This will give you warning for changing the security, click "Yes".
- Click "OK" (again).
- Refresh your browser.
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Q. I am not receiving the confirmation e-mails from my MCAP applications. Why?
A. First, verify your e-mail address is correct by logging in to MCAP at
www.mcap.courts.michigan.gov/MCAP/. Under Utilities, choose Change Email. If the e-mail address displayed for you is not correct, type in the correct e-mail address and click the Change Email button. If the problem persists, contact your computer department to ensure that the e-mail messages are not being blocked by e-mail filtering software. You should allow e-mails from the domain @courts.mi.gov.
Q. Why can't I see the help screens or some other functionality in MCAP?
A. MCAP uses pop-up windows for help and some other functionality. Please
disable your pop-up blocker application, or allow pop-ups for courts.mi.gov in
your pop-up blocker. This will allow you to see all of the Portal windows.
Q. How do I allow pop-ups for MCAP?
A. The Google Toolbar is a popular pop-up blocker. To set the Google
toolbar to allow pop-ups for MCAP, simply click the "# blocked" button on the
toolbar. You should see the toolbar change the "# blocked" button to "Popups
okay".
Google Blocked:
Google Allowed:
Windows XP Service Pack 2 (XPSP2) includes a pop-up blocker for Internet
Explorer (IE) . If you see a yellow bar across the top of your webpage
with IE and XPSP2 then a pop-up was blocked. To allow the pop-up to appear,
click on the yellow bar.
IE Blocked:
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Q. Where can I get a user guide?
A. When you are logged into MCAP, try looking in our downloads section.
Q. I still have a question that this FAQ did not answer. How can I get an answer?
A. Send us your questions by contacting our Help Desk.
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